Warranty

Product warranty


All products purchased through Planet Multi Store have 1 years of warranty, which can also be applied through any other official dealer of the relative brand present in the world.


Professional customer
All products purchased by a professional customer(or company) have 1 year of warranty

Consumer customer
For each product purchased by a consumer customer, the customer will benefit from the legal guarantee valid for 1 years.
The consumer customer is required to report directly to Planet Multi Store the possible  defect found within 60 days from the discovery.

Operating procedures to enforce the legal guarantee of conformity
PURCHASES IN STORE:At the store.
The customer-equipped with the product and the documentation that proves the purchase(receipt,credit card receipt…)–can go directly to the Planet Multi Store and contact the staff who will be available to provide all the assistance needed in the present case.The store staff will take charge of the product of which the customer complains of a lack of conformity and they will give him the “repair note”, a document that certifies the taking charge of the product and that contains all the indications and references about the product to be follow to benefit from the legal guarantee of conformity.
ONLINE PURCHASES: Directly through the site.
The consumer customer can open warranty procedures directly through our website at the following in the returns section

IMPORTANT:

  • In the case of a warranty for online orders, the consumer has to send a copy of the receipt(or invoice) inside the package: otherwise the relative warranty will not be applicable;(note:It’s always recommended to attach a copy of the receipt or invoice, customers who have made Payments with Paypal/credit card can attach a copy of the payment receipt,in absence of a receipt,-This copy is sent automatically by Paypal. Customers who have made payment by bank transfer, cash on delivery or Postpay top up must necessarily attack a copy of the receipt(or invoice)
  • In the case of warranty for store purchases, Customer must always obtain a receipt or equivalent document proving the purchase:otherwise the relative warranty will not be applicable.
  • In case of a warranty claim, the manufacturing of the warehouses generally ranges from 2 to 8 working weeks depending on the type of problem encountered, the period in which the product is shipped to the company and other variables exclusively linked to the company.
  • The replacement of a defective product with a new one by the manufacturer doesn’t extend the warranty or restart it-In this case the original warranty is the valid one
  • The warranty for used products is 1 year
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